We want you to love your new jewelry! If you are not completely satisfied with your purchase you may return it within 30 days of receiving it for a full refund. If multiple earrings are being returned we will only accept one pair of each material opened. The rest must be unopened. Kindly mail the items back to our address. Sorry, shipping costs will not be refunded. When we receive the return in the mail we will then refund your card.